We want you to be delighted with your jewellery and therefore if you are not completely satisfied with your purchase, we are happy to refund for returned goods, subject to the following terms:

• You must contact SHFORN within 24 of receiving the good via e-mail at shforn@gaadin.com Indicate which item(s) you would like to return and the reason for your return.
• We cannot accept returns on items purchased during sales or special promotions.
• Items should be returned new, unused, with their original packaging and with all the tags.
• We do not accept a returned item that’s worn, damaged, washed or altered in any way.
• The cost of returned items is at the customer’s expense.
• All items returned are done so at the customer’s risk.
• SHFORN cannot be held responsible for goods that may be lost or damaged during return shipping so please ensure all items being returned are securely packaged. Any items not thoroughly packaged to avoid damage during transit will not be accepted, so please take care when posting. Please use a reliable courier service for shipping the product(s) and share the tracking details once the products are shipped.
• Total of ₹250 towards the non-acceptance of prepaid orders will be deducted towards the forward and reverse shipment of the order being shipped back to our warehouse.
• 5% towards the payment gateway charges will be deducted from the transaction amount before refund.
• For orders where the shipping charges were waived off as part of any offer, ₹125 towards the shipping from our warehouse to the customer will be deducted while processing the refund.
• Damaged/used / products sent without original packaging are not eligible for refunds. The items can be sent back to you at an additional ₹125 shipping cost
• Items which are not informed for returns within 24 hours and products not received by us within 5 days, are not eligible for returns.
• All our products undergo multiple levels of quality checks and send. In case of quality not meeting your expectation, no money refund will be given.
• All refunds will be made within 5 days of receipt of the returned item(s)
• SHFORN reserves the right to make changes in the terms and conditions without any prior notice to the customer.
• Our team carries out rigorous quality checks before shipping out the products to our customers. However, damages caused in transit after the product has been shipped are beyond our control. If you receive a damaged product in your order, we will replace it with another piece of the same or similar kind based on our stocks. Kindly email us at shforn@gaadin.com and share the PROPER UNBOXING VIDEO of the order on WhatsApp @ 9599380980 and please make sure to include the reason for your return within 24 hours from the time you receive your order . We don't accept any size-related returns or exchanges. Also, make sure to open the packet after showing the label in the video and unbox it in front of the camera and avoid any pauses in between.We will not entertain any information about damage received after 24 hours from the time you received your order.